Terms and Conditions

These Terms and Conditions ("Terms") govern your use of Lagbot — the mobile app, the lagbot.app website, and the connected services (together, the "Service") operated by Lagbot ("Lagbot", "we", "us"). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. What Lagbot is

Lagbot provides an AI assistant ("Nova") that connects to your WhatsApp Business number and responds to your customers on your behalf — answering questions, taking orders, and helping you manage products, conversations, and sales from the Lagbot app. The Service is intended for business use by merchants and their teams.

2. Your account

• You must provide accurate information when creating an account and keep your login credentials secure. You are responsible for all activity under your account.
• You must be at least 18 years old and able to enter a binding agreement.
• You can delete your account at any time from Settings → Privacy & Security → Delete Account in the app. Deletion is permanent and removes your account and business data, as described in our Privacy Policy.

3. Connecting WhatsApp

You connect your own WhatsApp number to Lagbot and you are responsible for complying with WhatsApp's own terms of service. Lagbot is not affiliated with, or endorsed by, WhatsApp or Meta. We cannot guarantee uninterrupted connectivity to third-party messaging platforms.

4. Acceptable use

You agree not to use the Service to:

• send spam, bulk unsolicited messages, or messages that violate applicable law;
• harass, defraud, or deceive customers, or misrepresent who you are;
• sell illegal goods or services;
• interfere with, probe, or disrupt the Service or other users' use of it.

We may suspend or terminate accounts that violate these rules.

5. AI-generated responses

Nova's replies are generated by artificial intelligence based on the business information, products, and instructions you provide. While we work hard to make replies accurate, AI can make mistakes. You are responsible for the information you give Nova and for reviewing how it represents your business. Lagbot is not a party to, and is not responsible for, transactions between you and your customers.

6. Tokens and billing

• Nova's messaging is metered in tokens. Vendors receive a free daily token allocation; additional tokens can be purchased.
• Token purchases are processed by our payment partner (Paystack). Purchased tokens persist until used; free daily tokens expire at the daily reset unless a rollover feature is active.
• Tokens are a unit of service usage — they are not money, hold no cash value, and are not refundable or transferable, except where required by law.
• Pricing may change; we will give reasonable notice of material changes in the app.

7. Payments between you and your customers

Where the Service helps you receive customer payments (for example bank transfer confirmation or wallet features), Lagbot acts solely as a technology provider. We are not a bank, and funds flows are handled by regulated payment partners. You are responsible for fulfilling the orders your customers pay for.

8. Your content and data

You retain ownership of the content you provide (product catalogues, business details, customer conversations). You grant us the licence needed to operate the Service — for example processing messages through our AI provider to generate replies. How we collect and use data is described in the Privacy Policy.

9. Service availability and changes

We aim for high availability but the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied. We may add, change, or remove features, and may suspend the Service for maintenance.

10. Limitation of liability

To the maximum extent permitted by law, Lagbot will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the three (3) months before the event giving rise to the claim.

11. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, create risk or legal exposure for us, or where required by law. Sections that by their nature should survive termination (such as limitations of liability) survive.

12. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes will be subject to the jurisdiction of the courts of Lagos State, Nigeria, unless applicable law provides otherwise.

13. Changes to these Terms

We may update these Terms from time to time. When we make material changes we will update the date above and, where appropriate, notify you in the app. Continuing to use the Service after changes take effect means you accept the updated Terms.

14. Contact

Questions about these Terms? Email us at support@lagbot.app.